This Privacy Policy explains how Willow Print Craft handles personal data when visitors use the website, submit print inquiries, upload files, request proofing, or place orders for photo and art printing services.
This introduction outlines how the policy is organized and where to find key information.
We may process contact details, order information, uploaded image files, file specifications, proofing choices, payment-related records, and communication content. Where needed for print review, we may also process technical information about file resolution, crop settings, and paper or size preferences.
We receive data from contact forms, email messages, file uploads, consultation requests, proof approvals, and payment steps. We may also generate internal records from production, collection, delivery, and support interactions, including notes needed to complete a print order.
We may use session cookies, preference cookies, and basic performance cookies. These help maintain site sessions, remember user choices, and understand how the website is used so that forms, file handling, and navigation operate reliably.
We use standard browser and device controls to manage cookie preferences where available. Users may clear stored cookies or change consent settings in their browser, but disabling certain cookies may affect form submission, session handling, or basic site performance.
We use personal data to respond to inquiries, review image files, assess resolution and crop settings, prepare quotations, manage test print review, confirm quantities, produce printed items, arrange protected packaging and collection or local delivery, process payments, maintain records, and support customer service. We may also use data to protect against misuse, maintain website security, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communication handling, payment processing, file transfer, production support, and local delivery coordination. These parties may use the data only to perform services for us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, respond to a lawful request, protect our rights, or address fraud, security, or safety concerns. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.
Requests should describe the data or activity concerned so that we can review them efficiently. If a request cannot be fully granted, we will explain the reason where required by law and provide the available options.
We retain personal data for the period needed to manage inquiries, complete print work, handle payments, resolve disputes, and meet legal or tax obligations. Uploaded files and related production records are removed or archived when they are no longer required for those purposes, subject to any longer retention period required by law.
When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change materially affects how we handle personal data, we may provide an additional notice through a reasonable communication channel.
